Service Portal project
The University of Bergen is introducing a new system for all types of user inquiries – a single, common service portal for employees and students. The new system will replace the current Issue tracker and will be an information base for user guides and descriptions of procedures. The new service portal is being launched on 11. November 2019, at which point Issue Tracker stops receiving new issues. 
The main objectives of the new service portal are: A single gateway to administrative services; Information and inquiries in one place; Employees and students get help more quickly; Automation and increased self-service, and Better flow and coordination of cases between divisions
